Rammy infront of Phillips Memorial building

Academic & Enterprise Systems
Support Services

Welcome to AES Support Services. Our dedicated team is committed to providing our campus community with the best possible support for our academic systems, including myWCU, RamPortal, OnBase, and Navigate. Our goal is to ensure that you have the tools and resources essential for achieving success. 

LOGIN TO THE AES SUPPORT PORTAL
 

 

 

Report a Problem

Student and Faculty on computer

Request Access

  • Login to the AES SUPPORT PORTAL.  Choose Request Services and then Access Request.
  • Use this to request NEW access to any WCU system for a new employee or additional access for current team members.  If you need support with existing access that is broken or not working, please submit an AES Incident (See Report a Problem).
  • HOW TO SUBMIT AN ACCESS REQUEST USER GUIDE  
  • ACCESS REQUEST WORKFLOW:  Read this article to understand the access request workflow.
  • Please note that prior to receiving access to WCU systems, all employees must complete FERPA TRAINING, accept the University Confidentiality Statement, and the Acceptable Use Policy.  
Student in Cubicle

Request Data

  • Student data can be requested for those individuals who are requesting data to fulfill their professional responsibilities at the institution or for academic researchers. If you are an academic researcher wishing to obtain student data, please indicate if you have an approved IRB application or if you require a letter of support as part of your IRB application. Please see the Institutional Review Board (IRB) website for additional information.
Students in Library on Laptop

FERPA Statement

West Chester University is committed to protecting the privacy of its students and to maintaining the confidentiality of student education records in accordance with the Family Educational Rights and Privacy Act of 1974 (FERPA).  Additional information can be found by visiting  Registrar Policy Information.  Please use the Student Data Incident Form to report an incident.

decorative triad