AES Support Location: Messikomer Hall- 100 W Rosedale Ave, West Chester, PA 19383
Hours of Operation: Monday-Friday 8 am-4:30 pm 

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Academic & Enterprise Systems SUPPORT SERVICES

Welcome to AES Support Services. Our dedicated team is committed to providing our campus community with the best possible support for our academic systems, including myWCU, RamPortal, OnBase, and Navigate. Our goal is to ensure that you have the tools and resources essential for achieving success. 



Report a Problem

Student and Faculty on computer

Request Services

Access Request

Data Requests

  • Student data can be requested for those individuals who are requesting data to fulfill their professional responsibilities at the institution or for academic researchers. If you are an academic researcher wishing to obtain student data, please indicate if you have an approved IRB application or if you require a letter of support as part of your IRB application. Please see the Institutional Review Board (IRB) website for additional information.
Student in Cubicle

Onbase Support

  • OnBase is WCU’s Electronic Content Management System (ECM) and is used to archive and manage paper and electronic information digitally. 
  • For information on gaining access to OnBase, visit AES REQUEST SERVICES.
  • For support with OnBase, login to  the AES SUPPORT PORTAL and choose Report a Problem.

OnBase Support links:

Students in Library on Laptop

FERPA Statement

West Chester University is committed to protecting the privacy of its students and to maintaining the confidentiality of student education records in accordance with the Family Educational Rights and Privacy Act of 1974 (FERPA).  Additional information can be found by visiting  Registrar Policy Information.  Please use the Student Data Incident Form to report an incident.