Facilities

Log in to the Work Request System by selecting Submit Work Request from the Facilities Division home page. This will take you to the Facilities Requests page. To submit an event request, click Submit an Event Request and complete the Event Request form. For all other Facilities requests, select Submit a Facilities Request. You will then be directed to the OperationsHero login screen, where you can click Sign in with SSO and log in using your university credentials.

Once logged in, you will see any open tickets you have submitted as a requestor. To create a new request, click the blue Create button at the top of the screen. When submitting a request, select the workflow that best matches the type of service or assistance you need.

Log into the Work Request System using the same process you followed to submit a request.  Upon reaching the home screen, you will see all of your open work requests, as well as any requests that have been closed within the past seven days.  You can click on any of the work requests to see comments in the ticket.

If no updates are available in the ticket's comment section, you may obtain the most current status by contacting the Facilities Work Control Center on 610-436-2444, Mon-Fri: 8:00AM-4:00PM.

• If you need to change the information in your work request, do NOT submit another request.  Email your changes to wrkcontrol@wcupa.edu .
• Email Moving Services directly at EKurenda@wcupa.edu .
• Email Grounds at EBilger@wcupa.edu .
• Email Custodial at custodial@wcupa.edu .

Be sure to include your work request #.

Log into the Work Request System using the same process you followed to submit a request.  Upon reaching the home screen, you will see all of your open work requests, as well as any requests that have been closed within the past seven days.  By selecting a work request, you can view detailed information, including any costs that have been documented and charged to the request.

If you need to submit a maintenance request, but the area does not have a specific room number (e.g. a hallway, stairway)

• Check with your building administrator who has building schematics & can locate the official room number for the location you’re seeking.
• You can select the room closest to that area, but be sure to include specific directions in the request so maintenance/custodial personnel are able to find the problem.

Include your WCU email address

• Auto-generated emails regarding the status of the work are sent to the email you include on your work request. 
• It’s a good idea to also include the email address of others effected by the work.  This can be done by separating the addresses with a “ ; “.

Include the SAP charge account number

• If your request is not general maintenance and repair, be sure to include the appropriate SAP account number to where the work should be charged.
• If you are unsure of whether or not the work is chargeable, please review the “Is This Work Chargeable” link on the main page after you sign into the iServiceDesk.

General Campus Key Requests

• For lock core changes, you will need to submit a work request via the iServiceDesk.
• With the exception of file cabinet and desk keys, all key requests need to be submitted via the official Key Request Form. You may obtain this form by contacting Public Safety at ext. 3311. Please read this form in its entirety and complete as instructed. If not, it will be returned to you for proper completion.
  • You must obtain all required signatures on this form.
  • Be sure to include a clear description of what you need and the location.
  • The appropriate 10-digit SAP account code must be included on the key request, as well.
• All keys are chargeable to the requesting department, except for keys and/or lock cores that are damaged and need to be replaced, or the key is for a new occupant.
• Issues with card-readers should be reported to Public Safety at ext. 3311. However, if you are unsure, please feel free to contact work control at ext. 2444.

Removing Surplus Property

• Submit a Move Request
• Include the following information in the description: name of item, age of item and who purchased it if known, and working condition of the item.
• Tag it so the moving crew can easily identify the item

For more information on the Surplus Property Process, see our website @ Surplus Property - West Chester University

Information you should include on your Event request

• Official Event Name
• Description of what needs to be done including when items need to be delivered/set up and when to take them down.
• If there are other persons to contact with questions &/or concerns, include their name & #.
• Always include the charge account number.

When submitting a work request to Moving Services

• Submit your request at least 2 weeks in advance
• Specify both a delivery & a pick-up date for table & chair usage (if there are more than 4 work days between your events, the tables & chairs may need to be picked up between events because another department may need them)
• Keep in mind that residence hall move-in needs are priority for the start of the fall semester

Call the Work Control Center @ x2444 so they can contact the on-campus elevator contractor.

Submit a Work Request by selecting the "Submit Work Request" link on the Facilities Division home page and select "Maintenance Request" as the workflow.

Work needed to keep the university facilities looking as originally constructed and in proper operating condition is covered by the Facilities maintenance budget. Discretionary and project work requires an SAP cost center when submitting your Request in iService Desk.